1. Eligibility for Refund
You can request a refund within 7 days of receiving your order if:
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The item is unused and in original condition
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All tags, labels, and packaging are intact
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You have the original receipt or order confirmation
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The item is faulty, damaged, or not as described
Note: Items bought on sale or part of promotions are not eligible for refunds unless defective.
2. How to Request a Refund
To initiate a refund request, please contact our support team:
📧 support@noblesplash.com
📞 051-XXXXXXX (update with your actual number)
Include your order number, reason for refund, and (if applicable) photos of the damaged or incorrect item.
3. Refund Process
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Once we receive and inspect your returned item, we’ll notify you of the refund status.
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If approved, your refund will be processed within 5–7 business days via the original payment method.
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For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, based on your preference.
4. Shipping Charges
Shipping charges are non-refundable unless the return is due to a defect or our error.
5. Late or Missing Refunds
If you haven’t received a refund yet:
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Recheck your bank account or card
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Contact your bank or credit card company—it may take some time before your refund is officially posted
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If you’ve done all this and still haven’t received your refund, please contact us
Note: Noble Splash reserves the right to refuse refunds if items are returned in poor condition or outside the return window.